Least flexible of strategic retailing issues and one of the most important. If you own a clothing store, how the clothing is made, where it comes from and even how it is advertised may present ethical issues that can either attract or repel customers. Global powers of retailing 2015 g3 retail trends 2015. This paper contends that, despite the dominance of the marketing. Request pdf on jan 1, 2014, rosemary varley and others published legal and ethical issues in retailing find, read and cite all the research you need on. The study has been done with a view to understand the customers opinion as to how they feel about the use of their personal information for marketing purpose. For many people, clothing does more than cover the body and provide warmth.
Miller center for retailing education and research page 2. Chapter outline ethical issues arise at a variety of stages in business and management research. If youve been listening or reading the news over the last two years you could be forgiven for thinking that the bookshop is at deaths door. Teaching ethics in the retailing classroom,acra, spring 1988.
To date, however, little published research has examined ethical problems of retail salespeople. The media perception since the collapse of the red group, which owned the. Ethics in retailing this is a set of rules for human moral behaviour. It is a general evaluation of values linked to the relationship a business organisation and its environment. Ethics in retailing pdf online shopping retail scribd. Identifying ethical problems confronting small retail buyers during. Although being customer focused is an absolute credo for most retailers, customers want and needs can and often do conflict with societys longterm interest. Journal of retailing and consumer services forging the link between research and practice author information pack table of contents. The firm that performs this consumer sellingwhether it is a manufacturer, wholesaler, or retaileris engaged in.
This chapter places retailing in a wider context by addressing four questions. Explain the importance of business ethics in selling. Individuals can behave unethically, as can businesses, professionals and politicians. Retailing, the merchandising aspect of marketing, includes all activities required to sell directly to consumers for their personal, nonbusiness use. Ethics is a branch of philosophy that deals with values relating to human conduct, with respect to right or good and wrong or bad actions. Consumers dont even hesitate to react to unethical business practices. This article provides information about the concept of ethics in retailing. Written policy that specifies what is ethical and unethical behavior. Csr has increasingly become the corporate buzz word.
When unable to do what they consider the correct action, cliniciansnurses and other. Jul 25, 2018 deception, collusions, swindling sounds like the plot of a bestselling novel. Issues in accounting education, may 2005, volume 20, issue 2, pp 145150 other articles. Business ethics is defined by the ibe as the application of ethical values to business behaviour. Three of the biggest issues with retail your business. March 3, 2014 ethical conflicts are pervasive in todays healthcare settings, where organizations are trying to do more with less and medical advances and lifeextending treatments often cause suffering. They choose clothing to reflect their values and ethics, and well. Citescore values are based on citation counts in a given year e. In this paper, the definition and the role of online marketing, online retailing, online retailer. Ethical problems like security, privacy, reliability and non deception on internet are core issues that limit the growth of online retailing.
Ethical issues in the retail industry include misleading advertisements, deceptive promotions, product misrepresentation, baitandswitch, tax fraud, treatment of customers, honoring warranties, diversity of employees, discrimination, loyalty to and treatment of employees, employment of disabled persons, working conditions, bribes to secure contracts, outsourcing labor issues including child. Description audience impact factor abstracting and indexing editorial board guide for authors p. Emerging issues in retailing research article in journal of retailing 854. But that approach resulted in late shipments and bloated. It shows how important is to be ethical in environmental aspects.
Hello bba students, i am sharing very easy to study pdf notes for the bba subject retail management. Retailers numerous actions on ethical issues social labels, ecoactions, communication. Embracing innovation welcome to deloittes 18th annual global powers of retailing report. List of topics covered in bba retail management pdf. Walton was an entrepreneur with a vision that started his own company and made into the leader of discount retailing like it is today. Legal and ethical issues in retailing request pdf researchgate. The authors outline a game similar to scrupples which they have designed to expose students to ethics in the classroom.
Pwc and kantar retail are pleased to present retailing 2020, a followup study to our original retailing 2015 report published in 2007. Ethical issues, ecommerce, online retailing activities. Ethics in retailing perceptions of management and sales personnel. Challenges facing the retail industry storesupport. Ethical issues in ecommerce on the basis of online retailing. Retailing emphasizes the impact of technology and the internet, as well as giving solid coverage to international topics and issues unique to service providers. This report discuses about important ethical issues to retail such as corporate social.
Beyond that, however, there are other issues retailers face. What solutions can be put in place to address the ethical issues of this domination. It should be noted that when researching and writing this paper, the terms internet retailing, eretailing, electronic. Edinburgh business school principles of retailing ix preface the principles of retailing distancelearning programme is based on the book principles of retailing, published in 2003 by elsevier. Environmental issues were the earliest and are now the most commonly reported issue among the top retailers in the world. These concise notes on retail management will help you study and revise quickly during your bba semester exams and score more marks. The ethical issues in business take different shapes than in schools or the home, even though they stem from the same impulses. Use of a code of ethics in a small retail business provides a professional standard within a company. Identify the issues in research that directly affect the privacy of an individual. Ethical issues that can affect retail industry marketing essay. However, these terms are quite common in the commercial circles where immoral practices can be seen by the dozen. Whether it is a big conglomerate or a small business, the stakes of outperforming the competition are always high.
Research interest on ethics has increased substantially within the past twenty years. Miller center for retailing education and research page 2 energy consumption of china retail industry energy consumed in total wholesale, retail, and restaurant the third industry. It is a process through which goods are transported to final consumers. Define deception and the rationale for why it may be used in a research study. Whether it is a big conglomerate or a small business, the.
This research was designed to develop an inventory of vendorrelated problems experienced by buyers for small retail apparel stores during the merchandise. This frame of reference should be of importance to retail managers because the nature of the retail sales job may lead to ethical problems for sales personnel. Examples of unethical behavior unethical behavior is an action that falls outside of what is considered morally right or proper for a person, a profession or an industry. This section contains manuscripts examining topics involving ethical and legal issues. Distinguish between ethical considerations in quantitative and qualitative research. Issues about ethics in retailing issues in retailing are divided into two broad categories viz. For retailers they can have explicit code of ethics or implicit code of ethics. The firm that performs this consumer sellingwhether it is a manufacturer, wholesaler, or retaileris engaged in retailing. Unethical behavior is an action that falls outside of what is considered morally right or proper for a person, a profession or an industry. If yes, here are 10 examples of unethical marketing practices you must avoid that can ruin your business reputation overnight. It takes effort to keep a company ethical, but its worth it. Retail salespeople need guidelines on ethical issues.
Notes on the concept of ethics in retailing explained. Focusing on confectionery retailing and merchandising, the study sought to establish the extent of csr activities and the motivations for companies to act as they do. The journal of retailing is devoted to advancing the state of knowledge and its application with respect to all aspects of retailing, its management, evolution, and current theory. What are your thoughts on the woolworths vs coles domination of the supermarkets. That being said, these changes are not the only challenges facing the retail industry in 2015. Legal issues in retailing shops and establishment act consumer protection act,1946 prevention of food adulteration industrial. Walton was an entrepreneur with a vision that started his own company and made into. Pdf opportunities and challenges in the world of retailing. In the early, hypedup days of ecommerce, internet retailers tried to focus customer and investor attention on the bells and whistles of their product offering or web pages, and hoped that no one noticed the poor performance of backroom operations or they deluded themselves into believing that good execution was unimportant. In a desperate bid to compel potential and existing customers to buy their products or services, some marketers use false statements, exaggerated benefits, or make unverifiable claims about their offers. Ethical retailing and consumerism research morgan stanley. Ethics are highly valued because salespeople are the face of the company. Strategic issues in retailing consumer purchases are often the results of social influences and psychological factors. Going to the dark side can destroy a firms reputation, and even lead to lawsuits or criminal charges.
Bba retail management pdf notes, ebook free download. The code of ethics in a small retail business bizfluent. A universalist stance takes the view that ethical precepts should never be broken. Salespeople should acknowledge that trust is the foundation of customer relationships.
The guidelines should be formulated and clearly communicated to help salespeople deal effectively with the. Access all areas of the cips knowledge online library including tools and templates and supply management stories. Ethics is derived from the greek word ethos which means character. Miller center for retailing education and research page 2 counterfeit products1 counterfeit is an imitation, usually one that is made with the intent of fraudulently passing it off as genuine. The purpose of the code of ethics is to define company policies relating to the behavior and conduct of company employees. Ethical issues in retailing integrity morality scribd. With all of these allegations, walmart is still one of the leading discount retailers in the country, and as a corporate office, they still stand tall and state that they follow fair ethical values. Unless you have people coming through your door, you wont turn a profit. For a start, the ethical consumer paid a visit to the aldi and lidl stores in portsmouth and examined their aisles and shelves in search for ethical goods.
The biggest threat to any small, independent retailer is a lack of customers. This report identifies the 250 largest retailers around the world based on publicly available data for fiscal 20 encompassing companies fiscal years ended through june 2014 and analyzes their. Forging the link between research and practice services. The retail industry is the first link in the distribution chain, from the customers point of view.
Some of them have to do with external forces such as the. And of course we are not just going to give you the issues we also have a few solutions to help make these a little less difficult to face. For more morgan stanley research on consumer attitudes toward ethical retailing, as well their responses toward specific retail brands, ask your morgan stanley representative or financial advisor for the full report, ethical retailingdo consumers care. Whether you are playing the salesman role for your own business or you are hired to market an employers products or services, you need to understand the thin line between ethical. Pdf executive summary retailers numerous actions on ethical issues social labels, ecoactions, communication campaigns, and so on demonstrate. The four ethical issues that matter to retail supply chains posted by nick martindale. Deception, collusions, swindling sounds like the plot of a bestselling novel. Evidently, retail trade is one that cuts off smaller portions from large lumps of goods. All the top retail organizations highlight the environment as a key driver in their agenda of ethics jones et al 2007.
Need to create marketing strategies to increase store patronage. Miller center for retailing education and research page 2 counterfeit products1. Issues about ethics in retailing issues in retailing are divided. Global powers of retailing 2015 embracing innovation. The field of retailing includes both products and services, the supply chains and distribution channels that. Legal issues in retailing shops and establishment act consumer protection act,1946 prevention of food. Chapter 17 retailing, class notes university of delaware. Lesson 1 an overview of retailing introduction the word retail is derived from a french word with the prefix re and the verb tailer meaning to cut again.
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